Educate and train resellers on Evermos policies, product offerings, and operational processes.
Collaborate closely with cross-functional teams (such as marketing, operations, and customer support) to streamline onboarding procedures and enhance reseller satisfaction.
Develop and execute strategies to drive reseller activation, engagement, and retention.
Monitor key performance metrics related to onboarding and engagement, and implement improvements based on data insights.
Provide ongoing support and guidance to resellers, addressing inquiries, troubleshooting issues, and facilitating solutions.
Continuously assess and optimize the retention phase experience to enhance efficiency and effectiveness.
Requirements:
Proven experience in sales, account management, or customer success roles, preferably within the e-commerce or technology industry.
Strong understanding of online marketplaces and reseller dynamics.
Exceptional interpersonal and communication skills, with the ability to build rapport and maintain relationships with diverse stakeholders.
Ability to prioritize and manage multiple tasks while maintaining attention to detail.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Proactive problem-solving skills with a focus on delivering solutions and improving processes.
Bachelor's degree in any field with min. 1 year of experience in online sales
