Location: Jakarta, Indonesia
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Thales has been established in Indonesia for close to 40 years. Today Thales Indonesia employs 25 people and has successfully provided numerous solutions to Indonesia in both civil and defense sectors. The Group's main business in Indonesia has historically been the defense domain, where Thales is a long-term provider of defense systems for the Indonesian Army and Navy. In these areas Thales has demonstrated a strong commitment to working collaboratively with the Indonesian government and partners with local stakeholders. In recent years there has been an increased interest in the Thales civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government, Thales will have opportunities in the transportation and security domain.
Missions & Responsibilities
Build the Account Plan in order to define the account strategy and align the plan with the customer and the internal stakeholders by:
- Understanding the customer's stakes, expectations and vision and how Thales offers can support the customer's business
- Monitoring the performance of Thales competitors with the customer
- Identifying and Defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership
- Working closely with the Account Marketing for support on actions plans (growth opportunities, engagement plan, must-wins, market segment content)
Orchestrate and network with all internal and external stakeholders by:
- Sharing general interest information on the customer (i.e. Customer strategy and structure, customer needs, budgets) and represent the Customer internally
- Orchestrating, aligning and managing the account team (on subjects such as tendering, project execution, technology portfolio, customer satisfaction) and supporting the sales teams in all actions required to close Order Intake
- Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data
- Informing the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account
Act as One face to the customer on behalf of Thales by:
- Maximizing customer satisfaction
- Setting actions together with the customer to develop trust and loyalty between both organizations
- Developing Group Order Intake in the short and medium term by managing Customer intimacy
- Driving and securing strategic Initiatives as defined in the Account Plan
Skills & Experience Required
- Extensive exposure to the customer industry
- Capable of driving results across virtual teams and able to represent Thales Group as a whole
- Entrepreneur mindset with a true sense of initiative, curiosity and autonomy
- Acts naturally as a team builder and is a good communicator
- Ability to convince, persuade and negotiate, both internally & externally
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
