Job Summary
As Account Manager, you will manage existing accounts and new accounts of the food ingredients business in Malaysia. The role will be part of Nourish commercial team to drive culinary and bakery category sales and pipelines in Malaysia, with the goal to ensure growth and new business wins in food ingredients. The role will see you effectively collaborate with team in sales, customer service, category leaders, innovation creation and design (IC&D), product management and marketing.
Responsibilities/Description
This position is Malaysia based and will report into Commercial Manager, Malaysia & Singapore of the Food Ingredients division, with the key responsibilities as below:
- Contribute to the topline and profitability growth, and enhancement of relationship with customers via effective regular customer communication and engagement so as IFF is able to address the needs of customers via growth projects and co-creation in products innovations. Communicate and promote the bakery and culinary solutions within the food ingredients portfolio to customers.
- Management of designated customers and partner distributor by forecasting, sampling, providing price quotations, price negotiation, following up of customer queries and handling of customer complaints - in accordance with IFF's procedures to deliver the expected customer sales service.
- Ensure that project briefs and deliverables are meeting customers requirement and timeline; Ensure that customers and company are updated on the project progress related to product promotion.
- Identify new business opportunities and Initiate innovation or proactive activities to create pipelines at existing and new accounts. Capture these opportunities in CRM and convert them into new sales to gain market share profitably for the company.
- Monthly updating of customer call reports, opportunity management segmentation data, competitive information, and keep relevant internal stakeholders informed to optimize business opportunities
- Provide a timely and accurate Activity Report to the Sales Leaders for effectively tracking of progress against agreed plans and to identify opportunities for continuous improvement.
- Work cooperatively with peers and leaders to ensure personal and company sales targets and performance measures are achieved and team-based culture fostered.
- Build account plans with the commercial, technical and product management team to identify opportunities and action plans for business growth.
- Maintain customer information and database related to the accounts. Partner with operation team and customer service team to ensure customer satisfactions in term of services and supply.
- Yearly pricing and contract negotiation with customer and ensure IFF awarded business represents a high share of wallets in customer's spends.
Requirements
- Bachelor degree in Biochemistry, Food Science, Food & Nutrition, Food Technology or any other relevant industry.
- At least 5-8 years experience in B2B sales and account management experience in food ingredients or food manufacturing. Experience in managing bakery customers and/or in culinary customers (meat processing, frozen ready-to-cook/eat food etc) is essential.
- Ability to assimilate commercial and/or technical information and communicate effectively to both customers and/or IFF team members
- Experience and knowledge in bakery and culinary applications, ideally well connected in the industry.
- Proven track-record in account development and delivered growth in sales and pipelines.
- Demonstrated can do attitude, positive approach to problem solving and flexible in being able to prioritize multiple tasks. Proven ability to prioritize and meet deadlines.
- Able to work with a team from multiple functions in a B2B environment.
- Demonstrate the respect for people.
- Effective communication skills in English language both verbal and written.
- Strong communication, presentation, storytelling, and negotiation skills
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
