Jack & Transfez - Account Manager
We embarked on our journey in 2020 with the Transfez app, aiming to simplify cross-border transfers that were previously limited to banks and legacy players. However, as we progressed and gained insights from our valued clients, particularly businesses, we realized that there were additional pain points they encountered beyond cross-border transfers. By actively listening and interacting with them, we developed a solution: Transfez for Business.
Jack replaces the Transfez for Business platform. As Jack will be the new face of the company brand, the Transfez consumer app will continue to be a vital part of our family as part of the Jack ecosystem.
Jack, as an all-in-one financial platform, integrating Corporate Card, International & Local Transfer, Bill Payment, Payroll, and Reimbursement for complete financial solutions, aimed to empower businesses from all sizes including startups, SMEs, and established enterprises.
Responsibilities:
- Cultivate strong client relationships by understanding their needs and providing relevant suggestions
- Serve as the primary point of contact for partner inquiries and coordinate with other stakeholders as necessary
- Identify and pursue opportunities to promote new products and upsell to clients
- Create and implement local programs and promotions for clients
- Gather client feedback to enhance services, products, and overall satisfaction
- Analyze and monitor client performance to develop strategies for improvement
- Support the sales team in establishing relationships, closing deals, and negotiating contracts
- Assist the sales team in generating leads from various sources and based on market potentials and priorities
- Collaborate with different teams to drive initiatives and projects
- Monitor industry processes and projects to ensure successful execution
Requirements:
- Diploma or Bachelor's degree from reputable local or overseas universities. Majoring in Communications, Public Relations or any related major
- Having a minimum of 2-3 years of experience in Customer Success/ Account Management would be preferred
- Preferably with experience in the fintech or financial industry
- Great communication, documentation, and presentation skills, positive energy, able to help identify, facilitate, and drive a business solution to completion
- Able to speak english fluently
- Have mindset of out-serving customers, responsive to inquiries and issues
- Strong verbal and written communications, customer service, and negotiation skills
- Great interpersonal skills and analytical skill
- Great eye in details, self-driven, love challenges, proactive and get things done
- Flexible and quickly adapt to the latest guidelines/changes on the policy and procedure
- Team player and target oriented
