Job Desc: - Engage with merchants and build strong business relationships, listening to their needs, feedback and always stay in close communications
Form marketing campaigns and initiatives together with our partners to add value to our users, forming a win-win situation- Help to drive growth and high ROI - ensuring that our partners are growing together with Grab. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers
Serve as the point of contact between the merchant and internal stakeholders (i.e. Customer Experience team) and ensure our partners are maintaining service and food quality consistency
- Ensure that issues of concern are resolved promptly over email, phone, or in person
Required to collaborate cross functionally with the product, operations and merchant acquisition team to make sure our merchants have the best possible experience- Help to create frameworks, processes and tools to help manage the team performance, in order for knowledge continuity to serve our merchants better
Minimum requirement: Bachelor's degree in any discipline.- Recent graduates are encouraged to apply.
Possess strong self-confidence and excellent interpersonal skills.
- Demonstrates a keen appetite for learning and embracing new challenges.
Proficient in both written and spoken English with foundational skills.- Prior experience in sales across various business sectors is considered an advantageous asset.
Presents a professional and well-groomed appearance.
- Please submit your CV in English.
- Benefit: Basic Salary, BPJS
Job Types: Full-time, Contract
Education:
Experience:
- Account Management: 1 year (Preferred)
Language:
Mandarin (Preferred)
