Who We Are:
Orange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your brand. We are seeking a highly skilled and experienced After Sales Service Supervisor to join our dynamic team.
What You Will Do:
- Supervise and lead a team of aftersales service technicians and support staff, providing guidance, coaching, and support to ensure optimal performance and customer service excellence
- Manage the scheduling of service appointments and allocation of resources to maximize efficiency and meet service targets
- Monitor and evaluate service operations to ensure compliance with company policies, procedures, and quality standards
- Handle escalated customer issues and complaints promptly and effectively, striving for resolution and customer satisfaction
- Collaborate with parts and inventory management teams to ensure availability of parts and accessories needed for service repairs and maintenance
- Conduct regular training sessions for aftersales service staff to enhance technical skills, customer service skills, and knowledge of company products
- Prepare and analyze reports on service performance metrics, identifying areas for improvement and implementing strategies for enhancement
What you will need:
- Bachelor's degree in Business Administration, or a related field preferred
- Proven experience (3-5 years) in an aftersales service supervisory or management role within the automotive industry
- Strong leadership and interpersonal skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written, with a customer-focused approach
- Proficiency in automotive diagnostic equipment and aftersales service management systems
- Ability to prioritize and manage multiple tasks in a fast-paced environment
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