About The Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 21 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude.
Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we're often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you'll fit in well here and we'd like to hear from you!
About You
We are recruiting for an afternoon receptionist to join our established team in Leeds Skoda. We're looking for a candidate who has strong experience in customer service and confidence on the telephone to customers. You will need to be highly organised and good with people.
Your Duties Will Include, But Not Be Limited To
- To ensure that all incoming telephone calls are answered promptly and according to the D. M. Keith standards.
- To welcome all dealership and showroom visitors.
- To act as Dealership Ambassador and Showroom host, ensuring customers receive a warm friendly welcome.
- To show the customers round, explaining the dealership layout to them.
- To keep the customer waiting area clean, with cups replenished regularly.
- To ensure that all telephone calls are answered within three rings.
- To ensure that all telephone connections are made promptly, avoiding keeping customers on hold.
- To pass on messages promptly and accurately.
- To assist Sales Administration during busy periods, cover for annual leave and illness.
- Ensure that all documentation is processed quickly and accurately and stored safely and to preserve confidentiality.
- To ensure that accurate records are kept and updated daily.
- Provide information and reports to the Dealer Principal routinely and on request in accordance with D.M. Keith policy stock sales and debtors reports.
- Initiate and mail out daily customer contact and marketing letters.
- To attend dealership meetings as and when required.
What We Offer
- Internal training.
- 30 days annual leave inclusive of 8 bank holidays (Pro rata)
- Discount for servicing and repairs on your family and friend's cars.
- Workplace pension scheme.
- If you have worked in retail previously, you will be glad to know we close Easter Sunday, Christmas day, Boxing Day and New Years Day.
Hours
Monday - Friday 1pm-6pm
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race,ethnicity, gender, age, national origin, religion, disability or other characteristics.
