ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong At our corporate facilities or at client sites together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.
Do you see yourself as an IT representative for a global organization with colleagues in both Copenhagen, Warszawa and Porto Do you have a passion for delivering world-class IT support and services Right now, we at ISS World Services, are searching for our next colleague in Jakarta who can assist us in lifting the IT tasks globally.
Location: Jakarta
Language: English
Application deadline: As soon As possible
Main purpose for the position:
As a second-level application support specialist, your role will involve providing assistance to our organisation and ensuring the smooth operation of our P2P system (Coupa). You'll be integral to our expanding global team, collaborating with colleagues based in Copenhagen, Warsaw, Jakarta, and Porto. Your primary focus will be directly addressing technical issues and service requests related to Coupa for your colleagues worldwide.
Your key responsibilities will be:
- 1st and 2nd line support on Coupa service requests and incidents
- Continuous improvement of processes and tools
- Log, research, and resolve issues assigned to you in our ITSM platform
Who you'll work with:
- Coupa 3rd level support
- Coupa Implementation Team
- Global support team
- Country Admin
- Coupa end-users
Professional Qualifications:
- You should as a minimum have completed a relevant IT education
- Preferably, a minimum of 2-5 years of experience within IT support function from a Worldwide enterprise, but not a must
- Willing to learn and grow with the organization
- some experience with a P2P (procure to pay) system (Ideally Coupa)
Personal Qualifications:
- Exceptional communications and customer service skills
- You can quickly create a high-level overview of the task at hand, at the same time while still focusing on the details.
- You thrive with repetitive tasks from time to time
- You are autonomous and take initiatives independently to improve the ways you work, but at the same time, appreciate a social and team environment
- You thrive in a work environment where it can be fast-paced from time to time
Why ISS
Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet because when we get things right, the world works better. And that is what drives us.
ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.
Become more.
Become ISS.
How You'll Apply
Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.
We look forward to receiving your application as soon as possible. For questions on the role, please contact Simon Vest at [Confidential Information].
ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves
