Qiscus is an omnichannel conversational platform which helps businesses embrace the new expectations of excellent Customer Experience (CX) through the ability to engage in timely conversations at scale. This position will play a critical role to ensure the overall financial related functions and procedures are well-tracked and highly organized within the company We require an individual who is highly passionate about finance, especially in collection, with a keen eye for detail to work closely with our high-performing teams. If you find yourself fitting this role, come join us!
What You Will Do:
- Monitor the company's accounts receivable and identify overdue accounts
- Contact clients with overdue accounts and attempt to either collect the overdue amount or negotiate an instalment-based payment plan
- Maintain or attempt to sustain contact with delinquent account clients as well as records of any payments collected from clients
- Resolve billing-related customer issues and complaints
- Submit regular reports on the status of unpaid accounts and repayment progress
What You Will Bring to the Role
- Bachelor's degree in finance, accounting or business administration
- At least 3 years of experience in accounts reception or collections
- Strong communication and interpersonal skills
- Excellent negotiation and problem-solving abilities
- Proficient in Microsoft Excel and other financial software
- Possess knowledge of accounting and financial principles
- Strong attention to detail and accuracy
- Ability to work effectively in a fast-paced environment
