About The Role
Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at area level, including but not limited to driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What You Will Do
- Handle all the driver community, marketing, and driver care responsibilities on satellite level
- Handle channel walk in center on each area
- Manage driver's problems
- Manage service time, driver and customer satisfaction
- Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service and customer service
What You Will Need
- Fresh graduate or having min. 1 years experience in related area
- Bachelor degree from top university
- Able to handle walk in channel
- Experiences in face to face serviceExperiences working with excel and do data visualization
- Willing to improve driver satisfaction
- Experience with BigQuery and Data Analysis
About The Team
As a Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective area. He/she also will work closely with the drivers in the field and will be the first contact for drivers to escalate any issues.
