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Gojek

Area Operations Supervisor

Early Applicant
  • 25 days ago
  • Be among the first 50 applicants
Exp: 3-5 Years

IT/Computers - Software

Job Description

About The Role

Area Operations Supervisor accountable and responsible to support AOM for all spectrum operation drivers at Areas level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.

What You Will Do

    • Handle all the driver community, marketing, and driver care responsibilities at the area level
    • Handle channel walk in center on each area
    • Ensure problem solving with Operational Staff team according to agreed process & based on standard operational procedure
    • Manage driver's problemsGive empowerment to Operational Staff to solve problems
    • Manage service time, driver and customer satisfaction
    • Develop driver marketing strategy for area in line with company objectives.
    • Conceptualizes events, exhibits and other below the line activities based on the planned activities
    • Evaluates the effectiveness of all driver engagement and communication activities
    • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
    • Coordinate with Area Operations Manager for day-to-day escalated issues around driver service and customer service.

What You Will Need

    • Having a minimum of 3 years experience in related fields.
    • Bachelor degree from top university with GPA 3.0 or equivalent
    • Passionate about community development, having relevant previous experience would be preferred.
    • Experience launching community initiatives (building an online forum, launching an ambassador program, creating an event series, etc.)
    • Ability to identify and track relevant community metrics.
    • Excellent verbal communication and writing skills.
    • Enjoy interacting with many people but also good in capturing insights and document information
    • Attention to detail and ability to multitask.
    • Willing to relocate to a selected area.
About The Team
As an Area Operations Supervisor, he/she will support the Area Operations Manager on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Supervisor in respective regions.

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.

About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.


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Date Posted: 30/10/2024

Job ID: 98691329

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About Company

Gojek
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Gojek is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2010 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services. Gojek launched its application in 2015 with only four services: GoRide, GoSend, GoShop, and GoFood. Valued at US$10 billion today, Gojek has transformed into a super app, providing more than 20 services.

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