Summary
Assists Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.
To ensures all Assistant Front Office Manager implement the strict control of room keys.
To assist in securing external guest accommodation overbooking situations.
To ensure public areas are clean and up to standard.
To ensure that all day V.I.P rooms, special request, and long stay guest rooms are pre blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
To ensure that all V.I.P and long stay guests are met on Arrival by an Assistant Manager.
To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.
Liaises and organises with Housekeeping Department that the established cleaning schedules for VIPs in - house and arrivals are strictly adhered to.
Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
Understands rate structure and promotional rates available.
Understands the sequence of duties related to any VVIP visits. Accords protocol with any VVIP visits.
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Responds to the results of the Hysat and ensures that the relevant changes are implemented.
Ensures that the minimum Brand Standards has been implemented, and that optional brand standards have been implemented where appropriate.
Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
To be aware of new market trends and service(s) offered by competitor hotels and the industry in general be one step ahead where appropriate.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
Qualifications
Indonesian Nationality with a degree in Hospitality or Business Management
Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
Previous experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & development skills
