Overseeing end to end Operation support for Digital Touchpoint to ensure apps working as expected according to agreed SLA. Align with BSS team (Middleware, Core Network, VAS, Security Ops, Payment System etc.) to ensure that digital touchpoint is working as expected
Align with Product (Core and VAS) and CVM team to ensure that product which available in Digital Touchpoint is working as expected.
Perform swift troubleshooting including providing RCA and recommendation when an issue occurred by alignment with all related parties such as IT Ops, Apps Dev, Partners
Align and Ensure L1 and L2 partner follow agreed SLA
Monitor technical activity to support business user such as manage product catalog for myIM3 promotion
Address technical concern, ideas and suggestion for product and service improvement
Qualification
Min. S1 graduate from reputable university, with major in Marketing Commerce / Technology
Good understanding of Telco network, Application Layer and network ports/protocols usage is essential
Good knowledge of networked Application to Application communication including mobile apps or web-based apps.
Experience troubleshooting complex network issues
Target oriented problem-solving approach and decision-making capabilities.
The ability to work flexibly in a high-pressure environment, managing changing priorities and workloads is essential
The ability to equally adept to working in a team and alone and have an exceptional work ethic to achieve the required results and customer satisfaction
Very good Oral and Written communication skills
Experience
More than 5 years of experience in IT operation and monitoring to understand the mobile communication industry, especially on digital apps and digital channel including front end application and mobile apps.
Product Management and Project management capability, especially on telecommunication industry and mobile apps industry
Preferably had various assignments in different functions in Marketing or having experience in working in highly dynamic companies
Deep understanding of the telecommunication and competitive landscape in Indonesia especially on mobile apps and web-based application
Highly experienced in leading cross functional teams
Skills
Agile leaner and responsive to feedback
Collaborative team player
Ability to plan holistically
Customer centric approach
Quality & Results Orientation
Understanding of commercials and research results
Proactive to ensure goals are met and we stay ahead of the competition
Area Of Responsibilities
Overseeing end to end Operation support for Digital Touchpoint (myIM3, Bima+, OLA, Captive Portal, PWA, iSImple, Rita and Corporate website) to ensure apps working as expected according to agreed SLA.
Align with BSS team (Middleware, Core Network, VAS, Security Ops, Payment System etc.) to ensure that digital touchpoint is working as expected
Align with Product (Core and VAS) and CVM team to ensure that product which available in Digital Touchpoint is working as expected.
Perform swift troubleshooting including providing RCA and recommendation when an issue occurred by alignment with all related parties such as IT Ops, Apps Dev, Partners (Artajasa, Delivery partner, Gerai, VAS partner etc.)
Collecting and preparing data related to the progress of digital apps and digital channel performance
Prepare performance report, analysis, and recommendation, and update the status of product/program development in the pipeline as requested by business owners
Serve as a company representative for external related functions
To build good network in the industry and keep up to date with new trends
