LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.
Why Join Us
At LUXASIA, we believe there is beauty within every talent - that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful
MISSION AND PURPOSE:
As the DIPTYQUE Boutique Manager, you are the ultimate leader and brand ambassador of your boutique and represent DIPTYQUE in the market. You are responsible for the management of the Boutique and your team. Your mission is to develop and lead your team to maximize store performance (sales and client management) while ensuring exceptional level of service. Your passion and embodiment of the brand (values) will enable you to contribute to the wider development of the business and ensure that you continually develop personally and professionally.
MAIN RESPONSIBILITIES:
PEOPLE MANAGEMENT
Daily manage the team and ensure a good level of team spirit and energy
Ensure team are aware of and respect DIPTYQUE strategy, goals and standards
Set realistic individual KPIs for the team
Coach and develop skills and knowledge of all team members using DIPTYQUE tools and training materials
Inspire and set an example on all boutique activities and rules
Transmit your passion for retail and spread a culture of excellence and continuous improvement
Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork
Oversee annual review process for all store employees
Assist in recruiting high calibre team members ensuring their development and retention through the effective management of their induction and performance
BUSINESS MANAGEMENT
Consistently achieve sales achievements (retail and remote) and profitability targets, using all levers, including but not limited to products, services, and events, to drive and maximize sales performance
Strive towards boutique excellence by effective goal setting in the areas of sales, KPIs clienteling and service behaviors, and CRM activities
Develop business initiatives that will continue to grow the client base, drive sales and companys ranking in the marketplace, with particular emphasis on building events relevant to your environment
Understand the competitive environment and identify opportunities for commercial development
Animate actively the implementation and success of DIPTYQUE launch plan and animations that galvanize the store
Effectively manage internal and external communication to ensure successful events in store and/or remotely
Optimize stock levels and sell through by analyzing your sales and communicating with back office
CLIENT EXPERIENCE
Foster a culture of building relationships and personalizing client experiences and a ensure high client and service centric mind-set in the team
Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique
Sell DIPTYQUE products by meeting our clients needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. method
Achieve retail sales targets and contribute to store and services KPIs on a monthly basis
Educate customers on the DIPTYQUE brand and on DIPTYQUE products
Meet annual voice of client standards as defined by corporate (NPS + DIPTYQUE service signature)
CLIENT MANAGEMENT
Master and leverage client data to retain, recruit and grow client loyalty
Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service
Manage and lead team effort in clienteling and CRM activities, including effective usage of the tools
OPERATIONS MANAGEMENT & REPORTING
Effectively organize and manage timetables according to team and boutique activity
Ensure respect of all procedures towards sales, till, cash and stock management and report to HQ if any issues
Effectively manage stock (quantities and merchandising guidelines) and ensures inventory accuracy
Ensure operational compliance across the store (iPos, cashing procedures)
Ensure health and safety of teams are managed and in line with guidelines
Manage and reinforces relationships with the retailers/landlords
Ensure visual merchandising guidelines are applied to the highest standards
Report on a weekly basis store performance and events ensuring timely submission
If applicable, liaise with HR to manage payroll, incentives calculations, overtime, disciplinary and global compliance with legal labour rules
Requirements:
QUALIFICATION AND COMPETENCES:
WORK EXPERIENCE
3 years + as a Business or Boutique Manager responsible for teams from 5 to 10 people minimum, preferably in the luxury retail environment or fragrance brand
Proven track record in achieving retail results (sales and profitability)
Proven record of working within a luxury retail environment
Experience of handling and executing well planned and successful prestigious brand events (would be a plus)
SKILLS
Excellent selling skills
Digital savvy
Very good beauty knowledge and rich vocabulary regarding beauty universe
Computer and analytical skills
Client management skills
Excellent writing, communication and interpersonal skills, fluent in local language and, if possible, English spoken (mandatory on big counters)
People management skills (able to lead, manage, motivate, coach and develop people)
Do you have what it takes to succeed in a fast-paced and intense environment Do you thrive on challenges Do you want to bring innovative ideas to life Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence
If so, you are the one we are looking for. JOIN US and lets grow together.
To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/
If you have a question for us, please drop us an email here.
We regret to inform you that only shortlisted candidates will be contacted. Thank you.
Recruitment Privacy Notice
By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.
Note to staffing agencies
Please DO NOT contact LUXASIAs employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIAs T&E team before you submit candidates resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.
