Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.
Accountabilities
Financial
- Drive and achieve overall Branch Sales Target
- Deposit
- Investment
- Loans ASBF, SMART MONEY & Education loan
- Bancassurance & Banca Takaful product
- Credit Card
- Business referrals
- Prevention of Fraud and Losses (internal and external).
- Effectively control the cost as per budget
Process
- Ensure that every staff discharge duties in accordance with:-
- Branch Manual
- BNM Guidelines and Other Regulatory / Statutory Requirement
- Internal control process & procedures.
- Ensure satisfactory audit rating
- Ensure audit findings are resolved within specified time frame.
- Monitor submission of reports within the specified time
- Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
- Act as Business Compliance Officer (BUCO) Representative.
- Act as CLO (Complaint Liaison Officer).
- Act as Branch OSHA coordinator.
- Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.
Customer
- Ensure efficient customer service level in accordance to SLA
- Ensure timely reply to customer and CCQ.
- Ensure to resolve any complaints within SLA
- Ensure accuracy in service delivery.
People
- Resource management:-
- Annual leave
- Attendance
- Branch meeting.
- Provide training / briefing on products and identify training needs
- Recruitment of staff
- Staff development and coaching
- Ensure knowledge and understanding of respective KPIs and JD among all staff
- Performance and productivity tracking at all levels including performing staff appraisals
Other Responsibilities
- To manage and undertake ad-hoc assignments
- Alternate key holder to Vault & Self Service Terminal.
- To organize or participate CSR activities within the branch community
- To ensure cleanliness, safety and security of the bank's premise and SSL area
- To perform relief duties as and when required or in the absence of ABM.
Learning & Growth
- To involve and contribute to any special project organise by Head Office
- Attend training on compliance, regulatory, product knowledge, customer services and other personal
development and growth.
- To incorporate AFFINBANK's DNA to all staff in the branch and uphold team work spirit
- To identify any potential staff for succession planning.
