Department: Rooms Division, Front Office & Guest Services
Employment Type: Fixed Term - Full Time
Location: Indonesia - Jakarta
Description
Oversee and coordinate the planning, organizing, training and leadership necessary to achieve standard object in sale, cost, guest service, employee retention and guest satisfaction, food quality, cleanliness and sanitation
Key Responsibilities
- Understand and execute all policies, procedures, standards, specifications, guidelines and training programs.
- Ensure that all food products are consistently prepared and served according to the recipes, portion, cooking and serving standards.
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all the time.
- Achieve LQA (Leading Quality Assurance) audit results for 85% and above.
- CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above.
- Achieve company objective in sales, service, quality, appearance of facilities.
- Continually strive to develop employees in all areas of managerial and profession development.
- Prepare all required paper work, included forms and reports.
- Ensure the all equipment is kept neat and in good condition through personal inspection and by allowing the lounge preventative maintenance programmes.
- Oversee and ensure that lounge's policies on employee performance appraisals are followed and completed on a time basis.
- Provide advice and suggestion to the superior.
- Monitor Food and Beverage Cost in the Lounge, controll and keep in budgeted guidelines.
- VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed.
- Make sure all guest requests are executed highly professional and efficiently.
