- Answer and resolve customer inquiries via telephone, providing information about the companys products or services, and documenting call details in the system.
- Receive and follow up on customer complaints promptly and effectively, ensuring high levels of customer satisfaction.
- Identify customer needs, clarify information, research each problem and provide solutions and/or alternatives.
- Process orders, forms, applications and requests.
- Meet quality and productivity targets.
- Minimum Bachelor Degree in all major (fresh graduate are welcome to apply).
- Previous experience in a customer service role preferred.
- Must be fluent communicate in English.
- Strong problem solving abilities and attention to detail.
- Proficient in basic computer applications (Microsoft Office).
- Able to work under pressure and handle stressful situations calmly.
- Position will be based in Yogyakarta.
Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang.
Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers.
