We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Primary Objectives
The primary objective of the Call Centre Administration position is to provide operational and administrative support to the Corporate Marketing/ Minivacations team.
PRINCIPAL RESPONSIBILITIES: (
Included but not limited to)
- Process tour bookings/reservations in Merlin
- Assist with reporting to the Corporate Marketing team
- Assist with communication to our guests via multiple different avenues including Line, Facebook/ Facebook Messenger, voicemails, answering phones and emails
- Assist with the organizing and processing of rosters
- Importing and Exporting leads into the Ringnet dialer system, any other additional reporting requirements in this system.
- Provide Sales team with communication in regards to last minute tour bookings and cancellations, weekly tours reports, late check outs and any additional requests to the resort on behalf of guests.
- Ensure data integrity of systems and maintain accurate records to ensure departmental compliance with business and government standards and regulations.
- Display Count on Me! Service to all internal and external parties
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the Wyndham promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
- Adhere to all company policies and procedures
- Any other duties within your skill levels as requested by the company from time to time
Key Position Criteria
- Committed to providing excellent customer service at all times.
- Be detailed, accurate and thorough.
- Maintain a positive, can do attitude with the ability to self-motivate.
- Intermediate to advanced MS Office skills, particularly Microsoft Excel.
- Ability to work in a fast paced environment
- Good written and verbal communication skills with the ability to effectively respond to questions from managers, co-workers and guests.
- Ability to meet time frames and performance standards
- Ability to manage multiple tasks and be able to think laterally when problem solving
- Flexibility in working schedule, ability to work weekends, public holidays and evenings as required
- Be able to competently speak and write English and Thai language
- Provide a polite, concise and high level of service to all guests, members and individuals alike.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [Confidential Information], including the title and location of the position for which you are applying.
