Received complaint escalation or incident related to misconduct and fraud, record all referred cases into Misconduct or Fraud Log. Working with Customer Service and Quality Assurance in monitoring complaints related to the misconduct and fraud
Conduct analysis and investigation and liaise with relevant business units to obtain necessary information and evidence. All investigations will be conducted in an objective, timely, and thorough manner
Prepare the investigation reports and recommend appropriate disciplinary action and monitoring the execution of disciplinary sanctions
Works directly with CVM Department and relevant business units to develop fraud parameters and to leverage findings from various data sources to identify areas of concern requiring further investigation, and to identify clusters of issues or risks
Support the Distribution Compliance Manager to provide sound and practical advice to the business units on business practices related to distribution including the requirements of the Chubb Agency Compliance Standards, Telemarketing and other related standards
Assist in preparing the awareness, communication and training material for staff and distributors on the regulatory and ethical standards on market conduct
Assisting the Distribution Compliance Manager in conducting Line 2 testing and monitoring of field sales practices
Assisting the Distribution Compliance Manager is administering Distribution Committee meeting and prepare the Minutes of Meeting timely
To fulfil any additional/ad hoc duties as required to meet the needs of the business
Qualifications
University degree preferably in Finance/Accountancy, Law, Business Studies / Administration / Management
Minimum of 5 years experience in sales compliance and/or fraud in the insurance industry
Technical Expertise :
Strong misconduct or fraud investigation.
Sound knowledge of legal, compliance, and risk management requirements in order to provide sound and practical advice to the business units.
Sound knowledge of insurance products, compliance processes and regulatory requirements.
Have a high sense of fraud risk management.
Strong attention to detail.
Certified Fraud or other Compliance professional certification would be an advantage.
