WHO WE ARE
Arches is Asia's fastest-growing expert knowledge-sharing platform, providing specialized insights to businesses investing in the Asian market. With a team fluent in the languages of the Asia-Pacific region and unmatched recruitment capabilities, we source experts from any industry or niche to support our clients needs.
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ith 250+ partners, a network of over 120,000 experts, and 10,000+ interviews conducted, we're expanding globally in 2024doubling our team to extend our reach and impact!
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earn more about us: Arches on LinkedIn
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NDUSTRY OVERVIEWT
he Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages across the area and has unmatched recruitment capabilities to find experts from any industry or niche.
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O
LE OVERVIEWAs
a Client Service Associate (Expert Matching Team), you'll play a crucial role in recruiting the right experts to consult on our clients projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.
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E
SPONSIBILITIESPr
oject Understanding and Ideal Expert Profile IdentificationGa
- in a thorough understanding of client project needs based on main topics and client characteristics.Id
- entify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.
- R
e
cruiting Expert Candidates (Main Focus)So
- urce ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).Re
- ach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.Sc
- reen and vet expert candidates to assess their expertise and experience before connecting them with our clients.Ma
- nage scheduling for client-expert interviews and build relationships with experts for future collaborations.
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QUIREMENTSBa
ckgroundUn
- dergraduate degree0-
- 3 years of professional experience in sales, recruitment, client service, or related fieldsFl
- uency in English and Bahasa Indonesia (both verbal and written) Able to communicate confidently with a diverse network of experts across APACAd
- ditional language skills are a plus!
- C
o
mpetenciesAd
- aptability in a fast-paced environmentGo
- al-oriented and KPI-driven Committed to achieving targets, with a proactive approach to growth and success.Re
- sults-focused Consistently track, measure, and improve to meet and exceed goals.Pr
- oblem-solving mindset Skilled at identifying and addressing gaps between goals and outcomes.Co
- llaborative approach Open to seeking support and working with the team to achieve the best results.
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o
rking LocationDu
- ring probation: Based in Ho Chi Minh City, Vietnam for the first 3 months with relocation support covering visa, flights, and accommodations.Af
- ter probation: Hybrid work arrangement between Vietnam and your home country.
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E
NEFITSCo
mpensation & BenefitsCo
- mpetitive base salary with performance reviews every 6 monthsMo
- nthly performance-based incentive up to $900An
- nual Bonus 1-month gross salaryPa
- id Leave 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leavePr
- ivate Medical Insurance Includes dental coverageSe
- lf-learning Budget Up to $1000 per yearRe
- location Support (Visa, flights, accommodation)
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a
reer GrowthRa
- pid Career Advancement Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.Bui
- ld a High-Caliber Network Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.
- En
g
agementEnj
- oy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).Fle
- xible Work Arrangements
- Ar
c
hes is more than a companyit's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!
