We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
- Call and pursue collections and to negotiate with customers of their payment schedules
- Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
- Daily update of aging report
- Issuance of monthly letter of payment reminder and Statement of Account
- Communicate with others department to maintain accurate and updated information on client accounts and payments
- Process relevant debt recovery actions for further actions
Requirements:
- Good computer skills, in particular with Microsoft Office
- Excellent communication and interpersonal skills
- A team player and also able to work independently
- Having experience handling customers collection more than 3 year
- Having experience on resolving overdue bills and collecting payment from customers
- Emotional intelligence and assertive
- Fluent in English
- Strong administration skills
