Requirements:
- At least 2 years of working experience in Collection Strategy related fields.
- Preferably has an experience in Banking and/or Fintech industry.
- Experience in using SQL is preferable.
- Have prior experience in risk/collections.
- Strong analytical and problem-solving skills including ability to independently drive analysis concluding with rationalized recommendations.
- Understanding of Collection Management System / Collection Platform.
- Understand and be able to create requirements related to metrics needed by the collection team.
- Understand what symptoms occur based on the metrics and create the strategy needed to address the symptoms.
- Understand end-to-end processes in Collection.
- Project management & Process improvement.
- Good skill in data analysis, creating decks for findings and presenting it to superior level.
- Bachelor's degree in any field which requires logically creative thinking.
- Ability to work well with colleagues across different functions.
- Good business acumen.
- Interest in fintech and high level of curiosity.
- Fluency in both written and spoken in English and Bahasa.
Job Description:
- Reporting to Head Of Operations.
- Collect and analyze information and data related to procedural efficiency within the organization.
- Develop new solutions, practices and strategies to support long-term effectiveness and efficiency.
- Maintain and analyze current business processes and product capability, come up with plans of improvements, working together with data, product, business
team.
- Present findings, projections and recommended strategies.
- Responsible for setting targets in order to achieve business needs.
- Responsible for monitoring collection costs and improvements on the efficiency from time to time.
- Work together closely with collections operations and QA team to understand the pain points in the day to day business process and be able to make improvement.
- Work together closely with the data team in order to automate the necessary dashboards or get a more detailed view of the analysis carried out.
- Work together with the product and engineering team in order to increase the productivity of the collection operations team and also improve existing communication channels from time to time.
- Manage to streamline processes/documentations in collections.
- Manage end to end monitoring tools/dashboard to make sure collections operations,
internal and external tools performing at its best day in day out.
- Maintain and improve how internal and external tools work, make sure it is being exploited to its maximum potential.
- Prepare the necessary decks to be presented to C level and other managerial levels.
- Express logical thought process for problem solving.
