Build and manage the mGanik customer community with the aim of increasing customer engagement and loyalty.
Design, implement and manage community engagement programs such as live streaming events, sharing sessions, quizzes and other activities to increase interaction between the brand and the community and between community members.
Design and manage community platforms such as Telegram, Facebook Group, and other discussion forums to facilitate discussion, information exchange and collaboration among members.
Develop and execute promotional strategies for the community, including content management, community-specific promotions and more.
Conduct community performance analysis and reporting to evaluate the success of programs and identify areas of improvement.
Manage the budget for community activities and ensure efficient use of resources.
Requirements
Bachelor's degree in marketing, communication, business management, public relations and related majors.
at least 3 years of experience in managing communities, preferably from the healthcare industry.
fluent and updated using social media, online group platforms such as telegram, facebook, whatsapp and others.
strong interpersonal communication and presentation skills
able to build good relationships with community members
skilled in planning and executing online and offline events including good organizational skills and attention to detail.
