Position: Concierge Executive (Full time #539574)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia
Main Responsibilities:
To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
To demonstrate a pride in workplace and a high-level commitment.
Support companys philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Provide excellent service at all time to all of our guest.
Assist Guest courteously and efficiently
Creates special conversations with guests, which identifies personal preferences in order to record in each guests profile history
Is knowledgeable of all in-house and arriving guests.
Is aware of all airport pick up and tracks and informs team where necessary
Is aware of all daily events and functions in the hotel.
Well groomed, maintain appropriate standards to Discipline, Hygiene, Appearance, Posture and Attitude
Maintains congenial relationship within Front Office Department as well as other departments in the hotel
Deliver courteous services to guests, respond promptly and tactfully to guest complaints, requests and inquiries at all times
Always address guests by name appropriately
To be familiar with all with all hotel facilities and services. Actively sell the in-house facilities and services to guests
Ensures that all Transfer for Departure and Arrival are properly administrated, Cars are ready and at the guest disposal at the correct time
To adhere the policies, procedures by the Learning and Development Department or the Departments Manager
To carry out any other duties and responsibility related to the job assign Head Concierge or Front Office Manager that may consider suitable to the skills of the individual and necessary to the success of the hotel
Initiate contact with guests entering the hotel
Approach guests needing assistance
Be familiar with the entire room product including IT&T equipment
Deliver messages, packages and facsimiles within 10 minutes of receipt
Actively listen and communicate specific guest request accurately to the Porter, Reception and PBX colleagues to ensure complete follow up
Recording all luggage in and out and ensures that it is delivered in correct time
Offer guest an attentive firewall, which will not end until the vehicle, (taxi) has pulled away from the curb
Maintain cleanliness of luggage store room
Daily inventory off all luggage in store room
Organize the delivery or pick up of items outside the hotel as required by guest
Ensure the correct amount of newspaper are being ordered
Advertised: 31 May 2024 SE Asia Standard Time
Applications close: 31 Jul 2024 SE Asia Standard Time
