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PT Mega Central Finance

Contact Center and Correspondent Officer

PT Mega Central Finance
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 2-4 Years
Indonesia
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Job Description

Responsibilities

  • Menerima dan menangani inquiry, request dan complaint yang disampaikan oleh Nasabah melalui call dan email sesuai dengan SLA yang telah ditetapkan
  • Memberikan informasi yang akurat kepada Nasabah
  • Melakukan eskalasi terkait pengaduan kepada unit kerja lain agar pangaduan dapat segera di tindak lanjuti
  • Membuat Script, FAQ dan Panduan untuk mendukung kegiatan Contact Center
  • Melakukan survey kepuasan nasabah

Requirements

  • Pendidikan min. S1 semua jurusan
  • Berpengalaman min. 2 tahun di bidang terkait, lebih disukai bila di bidang banking / multifinance

More Info

Industry:Other

Function:Banking

Job Type:Permanent Job

Skills Required

Call
Survey
Email
Script
SLA

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Date Posted: 22/10/2024

Job ID: 97429109

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About Company

PT Mega Central Finance
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