The purpose of the role is to ensure that all receivables are collected in a timely manner and the process to follow up and engage with overdue customers adheres to the market organization's guidelines. The role involves achieving the credit and collection objectives of the organization and striking a balance between maintaining excellent working relationships with customers and ensuring timely payments. The job holder needs to develop and monitor a credit control system with sales and marketing, finance, and executive team members.
Scope: Standard role for Credit, Collections, or combination of Credit & Collections depending on the set-up in the market.
Who is Hilti
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
- Support development of policies which follow customer service best practices but also ensures timely payments from the customers.
- Develop and monitor a credit control system in collaboration with sales and marketing, finance and executive team members
- Analyze credit applications including evaluating financial information of the customers and determine credit eligibility; Contact customers where required to negotiate credit / payment terms on basis of such analysis.
- Responsible to provide transparency on the state of the books and timely communication to all relevant stakeholders with clear and crisp messages on next steps.
- Support in payment plans negotiation with consumers to ensure bad debts are reduced. Such negotiations should be firm but fair without damaging the relationship
- Responsible for timely trend analysis and building early warning system to internal stakeholders (Sales, Marketing, Executive teams as necessary) and proposed / implement changes to mitigate commercial risk to the business
- Establish clear process of reconciliation of invoices and responding to relevant customer enquiries
- Participate in process improvement projects and support other management directives as prescribed with a balanced customer service approach but eventually to improve debt collection processes.
- Develop clear understanding of the risks associated to the job and follow the guidelines mentioned in internal control systems
- Able to moderate difficult negotiations professionally and to be able to positively influence the customers / internal stakeholders
According to 91% of our employees, the long-term commitment of the Hilti owners brings stability and security to the company.
We'll give you the training you need to excel in your role, including ongoing trainings and lots of responsibilities from the start. In return for your exceptional performance and consistent results, you'll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.
- Holding minimum bachelor's degree in finance related major
- Very good finance, system and process understanding over the full area of C&C (Credit & Collection) related tasks.
- Analytical skillset to assess credit risk trends and change in risks behaviors.
- Champion compliance & ICS (Internal Control System) standards for the own role.
- Eager to continuously improve C&C (Credit & Collection) processes.
- Strong communication skills paired with solution-oriented attitude to lead successful discussions with customers & salesforce.
- Excellent communication skills on the phone in daily interaction with customers.
- Structured working approach combined with ability to work under pressure.
- Strong communication skills, both in Bahasa & English
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you've never worked in construction, that's fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.
We look forward to receiving your application and shortlisted candidates will be notified.
