Investigating and solving customer's problems, which may be complex or long- standing problems that have been passed on by customer service staff
Maintains customer satisfaction by providing problem-solving resources
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
Identifies customer service trends and determines system improvements
Improves customer service quality results by studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and analyzing results
Maximizes customer operational performance by providing help desk resources and technical advice.
Ability to increase customer satisfaction through social media
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
Oversee, manage, train customer service team
Bachelor Degree from any major from reputable university with minimum GPA
- 00
At least 1-2 years experience as Customer Service Supervisor in Banks, Fintech and Pay Later
Have a 2-3 years experience as a Senior Level
Knowledge of customer service principles and practices
Fluent in English and MANDARIN oral and written
Customer service orientation
Strong client-facing and good communication skills
Ability to think strategically and to lead a team
Willing to work in BSD area
Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang.
Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers.
