Be a part of a revolutionary change
At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Sales and Marketing at PMI feels like building a new business but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, onmi-channel team that's driving our huge commercial transformation.
If you're a forecaster and forward-thinker, you can make a huge impact, creating sales strategies across all markets. But, here, your innovation will do more than just improving sales. You're not persuading someone to savings account or try a new drinks brand.
Your day To Day
- Govern operation processes, systems and flows to interaction touchpoints, optimize interaction opportunity to identify customer need, expectation and propose improvement
- Monitor customer issue(s), perform comprehensive investigation to propose effective resolution in addressing customer issue for short term while analyze and define potential issue that might occur in long term
- Analyze customer care interaction data to obtain insight and learning for business owner and provide improvement opportunity proposal for impactful business objective
- Govern capacity planning and allocation for interaction touchpoints, monitor KPI achievement for operational customer care and prepare mitigation plan towards potential issue in process, system and flow
- Liaise with respected department, supply chain/finance/third parties to ensure impactful quality of service delivery towards customer needs or pain points
- Organize and facilitate reviews for customer care operation performance for internal customer care Department and business owner to ensure alignment for objective and strategy
- Deploy key activities from Global Toolbox and Market Initiatives, ensure excellence implementation and prepare frequent report and insight to business owner
- Govern the implementation of knowledge management, products and programs, to ensure the knowledge incorporated into framework and delivered to front liners in systematic process
Who We're Looking For
- Bachelor degree, preferably in Communication, Management, Psychology
- Customer Experience, Corporate Service, Customer Care, Customer Relation, Marketing Communication
- English, proficient for verbal and non verbal
- Capability of analyzing data (including trend, forecast and potential issue determination) is a must
- Strong interest to business process to allow effective and efficient way or working is compulsory
- Able to work under pressure as CSC required multitasking deliverables, manage to apply speed of solving issue
- Independent, own problem solver mindset and able to asses risk before apply action
- Manage to identify opportunity to give impact to business beyond CSC
What We Offer
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
- Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.
4389 
