Customer and Partner Support Executive

Key Responsibilities:

• Respond to Customer Inquiries: Handle incoming customer inquiries via phone, email, and live chat, providing timely and accurate information.
• Resolve Issues: Identify and troubleshoot customer issues, offering appropriate solutions and alternatives.
• Document Interactions: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and actions taken.
• Collaborate with Teams: Work closely with other departments to resolve complex issues and improve overall customer satisfaction.
• Product Knowledge: Maintain a deep understanding of company products and services to provide informed assistance to customers.
• Follow Up: Ensure customer issues are resolved to their satisfaction by following up as needed.
• Feedback Collection: Gather customer feedback and report trends or recurring issues to management.
• Adherence to Policies: Follow company policies and procedures to ensure consistent and effective customer service.