Company Description
Aksoro is an end-to-end scale-up platform that helps entrepreneurs access resources that were previously only available to a select few. With our Education Wing, we provide access to experienced mentors who have successfully built businesses and achieved significant revenue milestones. Our Scale 360 platform makes it easy for entrepreneurs to hire professionals and build a top-notch executive team. Through our Inner Circle, we connect entrepreneurs with capital and expertise to solve challenges in their scale-up journey. With over 15,000 companies in our ecosystem, our mission is to democratize opportunities to scale.
Role Description
This is a full-time on-site role as a Customer Care representative at Aksoro in Yogyakarta. The Customer Care representative will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. They will use their analytical and communication skills to gather information, troubleshoot problems, and provide effective solutions to customers. They will also collaborate with internal teams to improve the overall customer experience.
Qualifications
- Customer Satisfaction, Customer Support, and Customer Service skills
- Analytical Skills
- Excellent communication skills
- Ability to effectively troubleshoot and resolve customer issues
- Experience in a customer-facing role
- Attention to detail and problem-solving abilities
- Experience in the tech industry or startup environment is a plus
- Bachelor's degree in Business, Communication, or a related field
