Customer Experience Officer

Customer Experience Officer

Placement in Alam Sutera (Hybrid)

About SuperApp

We are a group of business enthusiasts, scientists, communicators, designers, productive mothers, and many more who are unified and unduly spirited to work towards one big vision and goal. As a leading social commerce platform in Indonesia, we aim to solve economic inequality distribution across rural areas by building agent networks and hyperlocal supply chains to make goods more affordable. SuperApp goes beyond passion and creativity to decipher social issues in our surroundings.

Key Responsibilities:

• Analyze customer feedback and data to identify areas for improvement in products or services.
• Collaborate with cross-functional teams to implement initiatives aimed at improving the overall customer experience.
• Monitor and measure key performance indicators related to customer satisfaction and loyalty.
• Design and implement customer feedback mechanisms, such as surveys and focus groups.
• Train and educate staff on customer service best practices and standards.
• Resolve escalated customer issues and complaints in a timely and satisfactory manner.

Requirements:

• Bachelors degree in Business Administration, Marketing, or related field.
• Proven experience in customer service or customer experience management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Join SuperApp

At SuperApp, we are continuously providing equal, unparalleled opportunities across various business operating pillars from operations, commercial, and technology for all candidates from diverse types of backgrounds and expertise.

If you are someone with a high passion for delivering innovative work as part of your extraordinary career, are committed to self-integrity, enjoy working collaboratively, and are ready to work in an agile environment, you are very welcome to apply. You will also have tremendous opportunities to hone your functional skills and expertise in an area of specialization. The sheer variety of work we do, and the inherent experience of creating meaningful social impact it offers, provide an unbeatable platform from which to build a fulfilling career.

#GabungSedulurSuper and help solve Indonesia's unequal economic distribution