Tada the Game-Changer in Loyalty and Retention!
Who We Are
Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.
As an Indonesian SaaS company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.
Job Opportunities
Job Title: Customer Loyalty Team
Department: People & Operations
Working Arrangement: On-site
Information About The Role
The Customer Loyalty Team excels at swiftly handling customer complaints while seamlessly coordinating with both external and internal teams. They ensure every customer interaction is resolved with care, turning challenges into opportunities to strengthen loyalty and enhance the customer experience.
Key Responsibility
- Handle customer inquiries via phone, email, or social media with politeness and professionalism.
- Resolve customer issues promptly and efficiently.
- Provide accurate information about products, services, and company policies to customers.
- Build strong relationships with customers to enhance customer satisfaction.
- Perform administrative tasks related to customer service.
- Offer feedback and suggestions to management for the improvement of customer service.
Requirements
- Minimum bachelor's degree from a reputable university
- Have 1 year of work experience in the technical area
- Open to fresh graduates with strong academic records
- Have a growth mindset and a passion for learning new technologies.
- Strong problem-solving and conflict-resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Able to work in a shifting arrangement time.
Why You'll Love Working Here
- Sabbatical Program: Recharge with our 15-day sabbatical leave every three years, acknowledging that long-term work can be demanding
- Growth Opportunities: We support your learning and development aspirations, both within and outside our organization, aiming to nurture an entrepreneurial spirit in our team.
- Unique Work Environment: Experience the unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since 2012.
- Engagement Department: Get involved to refresh your mind with exciting activities outside the work to do.
- Laptop Ownership/Allowance: Choose between a company laptop or a laptop
- Celebrate With Us: We love to celebrate work anniversaries and birthdays
- Learning and lots of it. We promote vertical and lateral movement. It's not uncommon for Tayo (that's what we call our team) to move divisions two or three times throughout their career. We want people to learn new stuff that excites them.
- Sincere teamwork. This word isn't officially in our values, but when I asked new joiners about what value they really feel at Tada that's not stated on our wall, many mentioned that Tayo is really helpful and they can feel the teamwork atmosphere
- Think and act like an owner is our value. But the truth is we don't want you to act like an owner, we want you to be a real owner. So for our top performers, we'd love to lure you into our stock options program
What We Do Not Promise
- We do not promise fixed working hours. Sometimes, projects and deadlines may require additional hours or flexibility.
- We do not promise unlimited resources or budgets. We may have to operate with limited resources and manage priorities carefully.
- We do not promise a pressure-free environment. There are often high demands and significant expectations for growth and success.
If you're ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the region
Take the leap and help us shape the future of loyalty and rewards! 
