Customer Onboarding Specialist

Company Description

Fortius HRIS is an integrated HRIS software solution that aims to enhance workplace efficiency and elevate people's potential. Established in 2022, we offer a comprehensive solution including attendance, employee databases, leaves, schedules, and payroll. Our software simplifies the HR management process, allowing companies to focus on business growth and expansion.

Location: on-site Kelapa Gading.

Role Description

This is a full-time on-site role for a Customer Success Specialist located in Jakarta. The Customer Success Specialist will be responsible for ensuring customer satisfaction through effective communication, customer support, and analytical skills. The Specialist will also be responsible for onboarding new clients, resolving customer issues, building customer relationships, and identifying opportunities for improvements.

Qualifications

• Customer satisfaction and customer support skills
• Onboarding new clients
• Strong presentation skills
• Strong analytical and problem-solving skills
• Excellent communication skills, both verbal and written
• Customer service-oriented with a focus on building customer relationships
• Bachelor's degree in a relevant field
• English speaking is a must
• Experience in the software industry is a must
• Experience in the HR industry is a plus

Please only apply if you have the qualifications and experiences.