Conduct the standards and procedures that apply in communicating with customers.
Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.
Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).
Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU.
Requirements
Minimum 0-1 years of experience in Customer Operations or related positions
Minimum Diploma from any fields
Must be willing to work in shifts.
Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
Customer orientation and ability to adapt/respond to different types of characters.
