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SeaBank Indonesia

Customer Operations (RTM), Operations, SeaBank

SeaBank Indonesia
Early Applicant
  • 20 days ago
  • Be among the first 50 applicants
Exp: 1-3 Years
Indonesia
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Job Description

Job Description

  • Monitor all contact center operational services in real-time to help agents achieve productivity targets on daily
  • Check the attendance and compliance each contact center agent
  • Perform the actions needed when there is an increase in the volume of incoming
  • Compile reports related to the performance of the contact center daily/ weekly/ monthly
  • Identify and convey issues in the system and reporting to the Production Support in real-time

Requirements

  • Minimum Bachelor's Degree in any major
  • Minimum 1 year of experience in Financial, Banking, or related industry
  • Understand the provisions of BI, OJK, and applicable laws and regulations related to Bank business activities
  • Excellent verbal, written, and interpersonal communication skills
  • Good time management skills
  • Able to analyze data trends and anomalies
  • Able to use data processing tools such as Excel or Google Sheet

More Info

Industry:Other

Job Type:Permanent Job

Skills Required

BI
Excel

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Date Posted: 08/11/2024

Job ID: 99554891

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SeaBank Indonesia
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