Customer Retention Specialist

Customer Retention Specialist

Alam Sutera (Hybrid)

About SuperApp

We are a group of business enthusiasts, scientists, communicators, designers, productive mothers, and many more who are unified and unduly spirited to work towards one big vision and goal. As a leading social commerce platform in Indonesia, we aim to solve economic inequality distribution across rural areas by building agent networks and hyperlocal supply chains to make goods more affordable. SuperApp goes beyond passion and creativity to decipher social issues in our surroundings.

Key Responsibilities:

• Analyze customer data and behavior to identify potential churn risks and opportunities for retention.
• Collaborate with cross-functional teams to develop and implement effective retention strategies and campaigns.
• Address customer concerns, complaints, or issues in a timely and empathetic manner, providing appropriate solutions to ensure customer satisfaction.
• Gather and analyze customer feedback to identify trends, pain points, and areas for improvement in the customer experience.

Role Requirements:

• Bachelor's degree in business, marketing, communications, or a related field
• Proven experience in customer retention, account management, or customer service.
• Analytical mindset with the ability to interpret data and draw actionable insights.
• Problem-solving skills to address customer issues effectively and propose suitable solutions.
• Adaptability and flexibility to adjust strategies based on changing customer needs and market trends.

Join SuperApp

At SuperApp, we are continuously providing equal, unparalleled opportunities across various business operating pillars from operations, commercial, and technology for all candidates from diverse types of backgrounds and expertise.

If you are someone with a high passion for delivering innovative work as part of your extraordinary career, are committed to self-integrity, enjoy working collaboratively, and are ready to work in an agile environment, you are very welcome to apply. You will also have tremendous opportunities to hone your functional skills and expertise in an area of specialization. The sheer variety of work we do, and the inherent experience of creating meaningful social impact it offers, provide an unbeatable platform from which to build a fulfilling career.

#GabungSedulurSuper and help solve Indonesia's unequal economic distribution