You are expected to provide comprehensive reports and insights to the CS Department and other departments to highlight and resolve customer issues. You will deliver your reports to CS Assistant Manager.
Key Responsibilities
Maintain databases, dashboards, and report collections of Customer Service
Collect, analyze, and interpret business data into proper reports
Pro-actively approach related various departments to collect data that are related with CS department
Monitor and analyze KPIs to ensure the CS team are align with company goals and business
Qualifications
Able to join as soon as possible
Min. Bachelor Degree of any relevant degree/major
Proficient in English (professionally - speaking and writing)
Have decent experience as a Data Analyst & Reporting in Customer Service will be an advantage
Familiarity with Ms. Excel, Google Spreadsheet, and/or other statistic and numerical platforms/tools
Strong mathematical & numeracy skills
Excellent analytical skill - able to identify trends, patterns, and insights from data
