Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.
Analyse and investigate the problem/barrier that occurred in the transaction process.
Handling the after-sales inquiries in accordance with after-sales requirements and procedures.
Manage the after-sales evaluation in a timely manner, and follow up the adverse evaluation within two working days.
Record and promptly follow up on the after-sales problems by liaising with the relevant Department/function according to each complaint.
Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list, and analyze the feedback in after-sales service. According to the data and information, Customer
Service Executive shall report to the Customer Service Manager to ensure the quality of pre-sales services.
Maintain communication and provide necessary information on the delivery process to the Customer.
Regularly send promotion messages to old customers based on actual store content.
Make a list and analysis regarding the problem and improvement on the methods in Customer relationships and provide constructive feedback for improvement to the Customer Service Manager.
Requirements
Qualifications
Preferable at least 1 year of e-commerce customer service or offline sales experience
Excellent fresh graduates are welcomed
Good communication skills - verbal and written, listening skills
Attention to detail and accuracy
Familiar with the basic process and basic knowledge of shopping platforms
