Job Description:- Provide the best customer support for customer inquiries
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Maintain a smooth workflow and handle distribution of orders to partners
Manage overall Customer Experience operations with partners
- Any other duties may be deemed appropriate to this role that is assigned by supervisor
MUST be willing to work
15 days/month only.
- Able to work on weekend/public holiday (rotational basis)
Working hours: - 00am - 6.00pm / 10.00am - 7.00pm
- Excellent communication skills and being able to think fast on your feet is a MUST
Min. SPM graduate with experience in fast moving consumer environment (e-commerce customer support preferred)
- At least 1-2 year(s) of working experience in the related field is required for this position (fresh-grad/ students, entry level is encourage to apply too!)
Well versed in English and Bahasa Malaysia (Candidates who can speaks in other languages will be added advantages)- Able to work independently with minimum supervision
Knowledge of Microsoft Office products (Excel, Word, etc) and Google web products (Sheets, Docs, etc.)
- Possess great personality with a CAN DO attitude
Responsible, fast learner, interpersonal skills and a strong spirit of teamwork- Good time/organizational management and critical thinking abilities
- Address: 11a, 15, Jalan PJS 7/21, Bandar Sunway, 47500 Subang Jaya, Selangor
Job Type: Full-time
Pay: RM2,000.00 per month
Schedule:
* Rotational shift
