Customer Service and Attend to Enquiries- Receive customers enquiries (walk-in or via telephone) and provide the information required
Providing clear directions of Hospitals facilities to customer upon inquiry- Handling customer/patients queries and providing clear explanations and information
Assisting patients by directing the customers to the respective departments and/or consultants clinic
- Triaging /understanding patients medical condition so as to be able to provide correct/appropriate referral to the consultants
Providing personalized attention to customers especially for all customers who face any difficulty when dealing with us- Ensuring that all customer enquiries and concern are promptly looked at and addressed appropriately
Complying with the basic customer service courtesy protocol greetings, smile and eye contact and to address to customers appropriately
- Maintaining customers/patients confidentiality and discreteness at all times.
- Attend to VVIP/VIP Patients/Customers
- To receive information of VVIP/VIP patients/customers from Manager, Customer Service or Senior Manager, Customer Service
Assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required
- Conduct patient rounds within the hospital (i.e.: wards, outpatient departments, admission/discharge areas, A&E, etc)
To assess/screen patients during rounds in order to provide immediate assistance where required
- Handling of Customers Feedbacks
- Address to all customers feedbacks promptly and professionally
Calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings- To ensure proper follow through for all complaint cases until resolution
- Requirement & Qualifications:
- Diploma or Degree in Nursing/Hospitality Services (Customer Service related) or any other medical related field
Min 3 years working experience- Working experience in a hospital setting, with direct contact with patients/customers is an advantage
Able to work 6 days a week including weekends/PH
- Contractual bonus and Performance bonus.
Medical, Dental and Optical benefits. .
- Career Development: Training, Annual Talent Review, Career Planning.
Rewards and recognition: Long Service Award.- Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day.
Open communication. Young, energetic and fun working environment.
Job Type: Full-time
Pay: From RM1,
- 00 per month
Benefits: - Parental leave
Ability to commute/relocate:
- Bandar Sunway: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
* Mandarin (Preferred)
