The Core Objectives:
- Monitor various company communication channels including call center, social media, web inquiries, etc., and
respond appropriately promptly
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons,
etc., and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality
audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Essential Experience / Criteria:
-Min D3 any major With GPA 2,75
-Min Fresh graduate and max 2 years in the same position (entry-level)
-Willing to work on the shifting schedule
-Experience in the customer service area (Preferred)
-Clear Articulation and good communication in Bahasa
-Sense Of Empathy
-Able to set a friendly tone (Smiling Voice)
-Good analytical skill
-Typing skill with WPM 50 & Accuracy 90%
-Fast response, effective and efficient in working
-Candidate familiar with operating and answering messages on Messenger
-Able to work within a dynamic environment
-Vaccinated min 2 Dose
-Able to understand and answer the question in English.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: Rp5,306,000 - Rp5,600,000 per month
Application Question(s):
- Are you willing to work in shifting mode (i.e morning to afternoon / afternoon to nigh)
Experience:
- Customer Service: 1 year (Preferred)
Language:
* English fluently (Preferred)
