Job Scope:- Customer Service and Attend to Enquiries
Receive customers enquiries (walk-in or via telephone) and provide the information required
- Providing clear directions of Hospitals facilities to customer upon inquiry
Handling customer/patients queries and providing clear explanations and information- Assisting patients by directing the customers to the respective departments and/or consultants clinic
Triaging /understanding patients medical condition so as to be able to provide correct/appropriate referral to the consultants
- Providing personalized attention to customers especially for all customers who face any difficulty when dealing with us
Ensuring that all customer enquiries and concern are promptly looked at and addressed appropriately- Complying with the basic customer service courtesy protocol greetings, smile and eye contact and to address to customers appropriately
Maintaining customers/patients confidentiality and discreteness at all times.
- Attend to VVIP/VIP Patients/Customers
To receive information of VVIP/VIP patients/customers from Manager, Customer Service or Senior Manager, Customer Service
- Assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required
Conduct patient rounds within the hospital (i.e.: wards, outpatient departments, admission/discharge areas, A&E, etc)- To assess/screen patients during rounds in order to provide immediate assistance where required
- Handling of Customers Feedbacks
Address to all customers feedbacks promptly and professionally- Calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings
To ensure proper follow through for all complaint cases until resolution
- Requirement & Qualifications:
Diploma or Degree in Nursing/Hospitality Services (Customer Service related) or any other medical related field
- Min 3 years working experience
Working experience in a hospital setting, with direct contact with patients/customers is an advantage- Able to work 6 days a week including weekends/PH
Good Listener
Contractual bonus and Performance bonus.
- Medical, Dental and Optical benefits. .
Career Development: Training, Annual Talent Review, Career Planning.- Rewards and recognition: Long Service Award.
Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day.
- Open communication. Young, energetic and fun working environment.
Job Types: Full-time, Fresh graduate
Pay: From RM2,
- 00 per month
Benefits: - Health insurance
Maternity leave- Opportunities for promotion
Supplemental Pay: Performance bonus
Application Question(s):
- How many years experience do you have as a Front Office Executive
Do you have management experience in the healthcare services industry
Education:- Diploma/Advanced Diploma (Required)
Experience:- Customer Care Specialist: 1 year (Required)
Language: Bahasa (Required)
* English (Required)
