The Core Responsibilities:- Social Media engagement support for Facebook channels.
- Monitor the problems that drivers report on Facebook channels, and promptly respond to comments or inquiries with explanations and solutions.
- Engage our drivers in a timely manner.
- Committed to resolve all drivers problems within 24 hours after the driver report.
- Oversee the sentiment on Facebook channels and ensure that all member Facebook groups adhere to Facebook group rules.
- Collaborate with the social media team, product team, and relevant stakeholders to obtain updates related to products, features, or programs.
- Bachelor degree from any major.
- Minimum of 1 year of experience in Social Media Engagement (especially Facebook)
- Strong understanding of social media platforms and best practices.
- Excellent written and verbal communication skills.
- Reliable, take initiative, and a good team player who enjoys a fast-paced environment.
- Critical thinking with the ability of problem-solving.
- Ability to work both independently and collaboratively in a team environment.
- Capable of processing and analyze data is a plus (understanding the formula in Google Spreadsheet, Microsoft Excel, and Looker Studio)
Job Types: Full-time, Contract
Contract length: 12 months
Experience:
Customer Service Onlince SocMed: 1 year (Preferred)
