WE ARE LOOKING CANDIDATE AS - Customer Service Support- The main objective of this roles are :
Role:
About the Assignment:
- Guide our consumer and partners in using our products
- Manage service enquiries and disputes arising from our consumer and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community building efforts with our consumer and partners
- Support project from all verticals including registration, acquisition, and sales transaction.
The Core Objectives:
- Educate consumers and partners on Grab products, promotional campaigns, as well as troubleshooting when they
have difficulties.
- To resolve consumers and partners problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).
Essential Experience / Criteria (Mandatory):
-Min D3/S1 any major With GPA 2,75
-Clear Articulation and good communication in Bahasa
-Experience in customer service area
-Experience in sales area
-Typing skill with WPM 50 & Accuracy 90%
-Sense Of Empathy
-Vaccinated min 2 Dose
-Energetic and agile
-Min. Fresh graduate and max 2 years in the same position (entry level)
-Attention to detail
-Adaptive with dynamic changes
-Able to speak English with minimum passive communication
Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan
Upah: Rp
- 000.000,00 - Rp3.068.000,00 per bulan
