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Sprout Digital Labs

Customer Success

Sprout Digital Labs
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 6-8 Years
Kota, Banten, Indonesia, Tangerang
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Job Description

Responsibilities

  • Engage with our key merchants and help resolve issues and inquiries
  • Build strong, long-term relationships with our merchants
  • Collect merchants feedback to improve customer experience
  • Maintain and report renewal progress and upselling results on a regular basis and suggest improvements
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Respond promptly to customer inquiries and communicate with customers through various channels
  • Identify customer needs and help customers use specific features
  • Contribute to team effort by accomplishing related results as needed

Requirements

  • Customer Satisfaction and Customer Succes skills
  • Analytical Skills
  • Excellent Communication Skills
  • Customer Service oriented
  • Ability to multitask and prioritize tasks effectively
  • Bachelor's degree in Business Administration, Marketing, Communications, or related field
  • Experience in the digital industry is a plus
  • At least 6 months experience

More Info

Industry:Other

Function:digital industry

Job Type:Permanent Job

Date Posted: 29/05/2024

Job ID: 80272627

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Sprout Digital Labs
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