Respond to customer queries in a timely and accurate way via phone, email or chat
Identify customer needs and help customers by using special features
Analyze and report product malfunctions (for example, testing different scenarios or impersonating users)
Conduct after sales services
Monitor customer complaints on social media and reach out to provide assistance
Inform customers on any new features and its functions
Follow up with customers to ensure their technical issues are resolved
Acknowledge GDS (Amadeus/Galileo/TP/Sabre, etc) is a plus
Requirements
Minimum Diploma, Master's Degree/Post Graduate Degree of Master's Degree/Post Graduate Degree in Hospitality/Tourism/Hotel Management or equivalent. (Tourism major is preferable)
Minimum 2 years experienced in PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling
Acknowledge GDS (Amadeus/Galileo/TP/Sabre, etc) is a must
Required language: English Able to write and speak fairly
