Customer Support Officer

Customer Support Officer

Placement in Alam Sutera (Hybrid)

About SuperApp

We are a group of business enthusiasts, scientists, communicators, designers, productive mothers, and many more who are unified and unduly spirited to work towards one big vision and goal. As a leading social commerce platform in Indonesia, we aim to solve economic inequality distribution across rural areas by building agent networks and hyperlocal supply chains to make goods more affordable. SuperApp goes beyond passion and creativity to decipher social issues in our surroundings.

Key Responsibilities:

• Respond promptly to customer inquiries and resolve issues in a timely manner.
• Maintain accurate customer records and documentation of support interactions.
• Collaborate with internal teams to address customer concerns and feedback.
• Contribute to the development of customer support processes and documentation.

Role Requirements:

• Bachelor's degree in Business, Communication, or a related field.
• Proven experience in customer support or a related role.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations and prioritize tasks effectively.

Join SuperApp

At SuperApp, we are continuously providing equal, unparalleled opportunities across various business operating pillars from operations, commercial, and technology for all candidates from diverse types of backgrounds and expertise.

If you are someone with a high passion for delivering innovative work as part of your extraordinary career, are committed to self-integrity, enjoy working collaboratively, and are ready to work in an agile environment, you are very welcome to apply. You will also have tremendous opportunities to hone your functional skills and expertise in an area of specialization. The sheer variety of work we do, and the inherent experience of creating meaningful social impact it offers, provide an unbeatable platform from which to build a fulfilling career.

#GabungSedulurSuper and help solve Indonesias unequal economic distribution.