Position: Customer Support Representative (Thai)
Location: Remote from anywhere in the world
Employment type: Service Agreement/Self-employment (no Employment contract option available)
Remuneration: Fixed monthly payment
Assist clients worldwide through live support
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
Demonstrate impeccable telephone etiquette and management- Handle back office queries
Support clients with technical and troubleshooting issues
- Report to the management and deal with all departments to resolve issues
Provide support and troubleshooting on Trading Platforms- Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients, provide all relevant information to clients
- Develop and maintain excellent relationships with prospective and existing clients
Contribute to team effort by achieving targeted results.
Native / fluent in Thai, both oral and written. Fluent in English (at least B2 level)- Knowledge of FX industry will be considered as a major advantage
Previous experience in a similar position will be considered as a major advantage
- Excellent communication skills (both oral and written)
Able to work efficiently under pressure- Excellent computer skills (Microsoft Excel and Word)
Working schedule: Monday to Friday.
Competitive remuneration
- An opportunity to build a company and grow in it
Private medical insurance- The freedom and flexibility of fully remote work
Collaborative and supportive team environment
DepartmentCustomer SupportLocationsMultiple locationsRemote statusFully Remote
Job Types: Full-time, Contract
Contract length: 23 months
Pay: Rp4,000,000 per month
