At Jubelio, we always innovate to create a business platform that can be used for small, medium, or enterprise scale.
To fulfill this mission, Jubelio opens opportunities for those of you who want join us as a
Customer Support Specialist
Job Description
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
- Resolve technical issues including debugging customer sites to aid in problem resolution
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Knowing company products inside and out so that you can answer customer questions.
- Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
- Follow up customers to ensure that their problems are resolved
Qualifications
- Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
- Fresh graduate with great willingness to learn welcomed to apply.
- Good proficiency in MS Office (Word, Excel, Powerpoint)
- Willing to work in night shift and weekend as needed
- The capacity to work well within a team.
- Attention to detail and logical thinking.
- The capacity to clearly explain a technical problem to a customer.
- Posses excellent problem-solving skills.
- Preferable have previous experience or skills in techs
