OpiniQ is looking for a Customer Support Specialist to join our support team. The ideal candidate is a proactive and detail-oriented professional with excellent communication skills and a strong focus on customer satisfaction.
Key Responsibilities:
- Handle incoming customer inquiries through various communication channels
- Respond to customer questions and assist with issues, providing consultation on company products
- Manage customer requests and tickets
- Work with the platform, including client account administration
Requirements:
- 1+ year of experience in a similar role is an advantage
- Experience working with CRM systems (Zoho, Microsoft Dynamics CRM, Clarify, or similar)
- Knowledge of monitoring systems (Grafana, Prometheus, Zabbix, or equivalents) is a plus
- Excellent written and verbal communication skills
- Ability to work with technical documentation
- Willingness to work night shifts
- English level B2+
- Strong communication skills and a client-oriented approach
- Understanding of customer service principles and methodologies
We offer:
- Competitive remuneration
- Remote position
- 2/2 shifts
- Opportunities for professional growth
If you are a proactive and customer-oriented individual with the required skills and experience, we encourage you to apply for the Customer Support Specialist position and join our dynamic team.
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